Single format · FV07-F11-2

Platform terms of sale and returns policy, buyer facing

A single format from the E-commerce: Marketplace Seller and Platform Terms pack. Consumer Protection (E-Commerce) Rules 2020.

Length
2 pages
Blanks to fill
31
Files
Word and PDF
Law stated to
14 September 2026

What it covers

  1. 1Platform terms of sale and returns policy, buyer facingConsumer Protection (E-Commerce) Rules 202031 blanks

Read the opening

The first part of the format, as it downloads. Blanks are highlighted.

TERMS OF SALE AND RETURNS POLICY

[Name of the Operator] · [Platform website URL] · Version [Version number of the terms] · Effective [Date the terms take effect]

1. Who we are. [Legal name], a company incorporated under the Companies Act 2013, CIN [CIN], registered office [address of the headquarters], branch offices at [addresses], website [Platform website URL]. Customer care: e-mail [Customer care e-mail], telephone [landline] and [mobile], available [hours]. Grievance Officer: [Grievance Officer's name], [designation], [Grievance Officer's address], [Grievance Officer's e-mail], [telephone]. Nodal Officer: [name and contact details].

15 more paragraphs and tables follow in the full format.

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