Client process note
A single format from the International Engagement Formats pack. internal · written in week two · updated on every change.
- 1 page
- 15
- Word and PDF
- 14 September 2026
What it covers
- 1Client process noteinternal · written in week two · updated on every change
Read the opening
The first part of the format, as it downloads. Blanks are highlighted.
CLIENT PROCESS NOTE
[Client] · version [Version number of the note] · updated [DD Mon YYYY] by [Name of the person who updated the note]
The business, in five lines. [What they sell, to whom, how they get paid, who the people are, what matters to the owner]
Entity, framework, basis, year end. [Entity, framework, basis and year end]
Systems and access. [System, our user level, who grants access, which apps feed it and what each posts]
Chart of accounts logic. [How revenue is split, what goes in cost of sales, the accounts with special rules]
Recurring transactions and how they are coded. [Table: description, account, class, notes]
Bank rules in force. [List, with the date each was created and by whom]
The close, step by step. [Tailored from J.13, with this client's extras]
Deliverables and dates. [Deliverables and dates]
Contacts and escalation. [Who to ask what; who must never be contacted directly]
Things this client is particular about. [The honest list — format preferences, phrasings they dislike, the report they read first]
Known open issues. [Known open issues]