Website and App Terms of Use and Privacy Policy
The three documents that sit at the bottom of every website and inside every app, which decide whether the operator has a contract with its users at all, whether it keeps its safe harbour, and whether its liability clause survives contact with a consumer forum.
- 9 pages
- 83
- Word and PDF
- 14 September 2026
The 3 formats inside
- 1Website and app terms of useIT Act 2000 · Intermediary Guidelines Rules 2021 · Consumer Protection Act 2019
- 2Privacy policyrule 4, SPDI Rules 2011 · notice under s.5, DPDP Act 2023
- 3Refund and cancellation policyConsumer Protection (E-Commerce) Rules 2020
Read the opening
The first part of “Website and app terms of use”, as it downloads. Blanks are highlighted.
TERMS OF USE
[www.example.in] and the [Example] mobile application
Version [3.0] · Effective from [1 October 2026] · Last updated [14 September 2026]
1. Who we are. This platform is operated by [Name of the company], a company incorporated under the Companies Act 2013, Corporate Identity Number [CIN], having its registered office at [full address], Goods and Services Tax Identification Number [GSTIN] (“we”, “us”, “the Company”). Our customer care may be reached at [e-mail] and [telephone number], between [09:00 and 18:00] on [Monday to Saturday].
2. Your acceptance. These Terms of Use, together with our Privacy Policy and, where you place an order, our Terms of Sale and Refund and Cancellation Policy, form the agreement between you and us. By ticking the box marked “I agree to the Terms of Use and the Privacy Policy” and pressing “Create account”, you accept them. If you do not accept them, do not create an account and do not use the platform. We record the date and time of your acceptance, the version accepted and the device from which it was given.
3. Eligibility. You may use the platform only if you are competent to contract under section 11 of the Indian Contract Act 1872, that is, you are eighteen years of age or above, of sound mind and not disqualified by any law. [This platform is not intended for children. We do not knowingly collect the personal data of a child. If we learn that an account has been created by a child, we will close it and erase the data. / Where the platform is intended to be used by a child: we obtain the verifiable consent of the parent or lawful guardian in the manner described in the Privacy Policy, we do not undertake tracking or behavioural monitoring of a child, and we do not direct advertising at a child.] If you use the platform for or on behalf of an entity, you warrant that you are authorised to bind it.
4. Your account. You are responsible for the confidentiality of your credentials and for all activity under your account. You shall notify us immediately at [security e-mail] if you become aware of any unauthorised use. You shall provide accurate registration information and keep it current. We may require verification of your identity, mobile number or e-mail address.